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Privacy Policy

1. Introduction

Eden Oaks Care (“we”, “our”, “us”), registered in England and Wales (Company No. 15070152), is committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our registered office is at Bradford Chamber Business Park, New Lane, Bradford, BD4 8BX.


This policy explains what data we collect, how we use it, your rights, and how to contact us.

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2. Data We Collect

We may collect and process the following categories of personal data:

  1. Directly provided by you: name, email address, phone number, address, and any information included in forms you submit (e.g. enquiries, assessments).

  2. Automatically collected: usage data such as IP address, browser and device information, pages visited, time and date of visits, referral URLs, and analytics data via cookies.

  3. Third-party sources: where applicable, data about you that we receive from external providers (e.g. regulatory checks, education providers) — but only with your consent or legal basis.

 

3. Purposes and Legal Basis for Processing

Purpose

Data UsedLegal Basis

Handling enquiries, admissions, and communicationsContact info & inquiry detailsContractual necessity or legitimate interest

Providing residential care, education, and therapy servicesPersonal and health/emotional dataConsent or contractual necessity

Compliance (e.g. safeguarding, audits, licensing)Relevant personal dataLegal obligation

Sending updates, newsletters, or marketing (if opted in)Contact details

 

Consent

Website performance and improvementUsage analyticsLegitimate interest (with opt-out options)

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4. Cookies and Analytics

We use cookies (see Cookie Policy below) to enhance your browsing experience, remember preferences, and gather analytics.

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5. Data Sharing and Recipients

We may share your personal data with:

  • Education, medical, or therapeutic professionals (with consent)

  • Regulatory bodies as required by law

  • Third-party service providers (e.g. IT support, email platform) under data processing contracts
    We do not sell or lease personal data, and we ensure any third parties implement adequate safeguards.

 

6. International Transfers

Your data is stored within the UK or, where applicable, the EEA with appropriate safeguards (e.g. standard contractual clauses). We will inform you in advance if any transfers outside these areas are necessary.

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7. Retention Periods

We retain personal data only for as long as necessary:

  • Admissions and care records: typically up to 15 years or until age 25, whichever is applicable

  • Communication and enquiry data: up to 2 years after last contact

  • Website analytics: anonymized or deleted after up to 26 months
    Specific retention durations are determined by legal, regulatory, and operational needs.

 

8. Your Rights

You have the following rights in relation to your personal data:

  • Right of access (subject access request)

  • Rectification

  • Erasure (“right to be forgotten”), where no legal justification exists to retain data

  • Restriction of processing

  • Data portability

  • Object to processing (including profiling or direct marketing)

  • Withdraw consent at any time (without affecting earlier processing)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data is misused

 

To exercise any of these rights, please contact us at info@edenoaks.co.uk or by post to our registered address.

 

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the effective date. We encourage you to review this page periodically.

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10. Contact Information

For privacy-related questions, requests, or complaints, contact:


Eden Oaks Care
Bradford Chamber Business Park, New Lane, Bradford, BD4 8BX
Email: info@edenoaks.co.uk
Phone: 01274 940096

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Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the site remember your actions and preferences (e.g. login details, language) over a period of time.

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2. Types of Cookies We Use

  • Strictly Necessary Cookies: Required for core site functionality (e.g. form submission, accessibility).

  • Performance / Analytics Cookies: Collect anonymous usage data to help us understand and improve site performance (e.g. Google Analytics).

  • Functional Cookies: Remember your preferences, such as language or newsletter opt-in status.

  • Marketing Cookies: (if applicable) Track browsing habits to show relevant content or offers (only used if you consent).

 

3. Your Cookie Choices

  • Browsers generally allow you to control cookies via settings (e.g. refuse all, block third-party, delete on exit).

  • If you opt out of analytics or functional cookies, certain features may not function correctly.

 

4. Changes to This Cookie Policy

We may update this policy; any changes will be posted here. Please check regularly.

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5. Who to Contact

For any questions about cookies or how we use them, please contact us at info@edenoaks.co.uk or via phone at

01274 940096.

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